Last Updated May 15, 2019
This return and exchange policy is subject to change. However, no changes to the policy will be applied retroactively to products you have already purchase from us.
We refund the full price of your purchases minus any shipping charges for a period of thirty (30) days from the date they leave our facility. After the thirty (30) day period, unfortunately we cannot offer you a refund or exchange. To start the refund process please follow the links in your online account or email us at firstname.lastname@example.org. We will provide instructions on shipping your items back to us.
Return and Exchange Costs
Unless we determine your item was damaged on arrival, organizing return shipping and all associated costs, including shipping fees, customs, duties and any applicable taxes are your responsibility.
To be eligible for a return, your item (i) must be unused and unworn; (ii) in the same condition you received it in; and (iii) in the original packaging. We do not accept returns for products that were listed as final sale items (items ending in .94) at the time of purchase.
When Will I Receive My Refund?
Once your returned item is received and inspected by us, we will send you an email notifying you that we received the item and whether your refund has been approved.
Unfortunately, your refund cannot be processed until the item in question has been returned to us. If your refund is approved, a credit will be applied to your credit card or original method of payment. We are unable to issue a refund using a different payment method. If more than seven (7) days passes from the time you returned your item and you have not received your refund, please email us at the address above.
My Product was Damaged on Arrival
If you received an item from us that was damaged on arrival, please take photos of the product as soon as practical and email them to us when commencing your return request.
If your product was damaged on arrival, you may elect to exchange your product rather than seek a refund. We only replace items if they are defective or damaged at the time of delivery, which we determine in our sole discretion. To assist us with the determination, please email photos of your product to us as soon as practical.
If you require a different size, our recommendation is to place a new order with the revised size and submit a refund request for your original order to email@example.com